Besides having our own repair service center in China and Philippines, the company has long-term partnerships with some of the member in the Global Repair Network. These members include product suppliers from OEM and service repair depots.
|China||Beijing, Shanghai, Goungzhou, Shenzhen|
|Malaysia||Kuala Lumpur, Melaka, Penang|
Currently, Esquire has 2 depot repair centers in China and Philippines. With pool of talented manpower and advanced equipments, we deliver high quality and high yield rate of repair services to our customer on Software refreshing, Battery replacement, Jack/cable, optical driver, LCD panel and motherboard. With our direct strong support from spare parts manufacturer, we always delivered most cost effective repair solution to our customer.Competitive Advantages
Esquire’s management and key personnel have over 10 years of experience in the mobile phone and IT-related after-market services.
Product Knowledge and Training
Operational efficiency is one of the company’s primary objectives and it tries to achieve this by using only skilled and proficient staff. Our technical experts undergo regular product training to cascade the expertise in servicing the latest product models to our skilled technicians and our well-trained customer service staff.
Original Spare Parts and Software
Esquire guarantees that only original branded spare parts and software, obtained directly from the manufacturers, are used in its repair services.
Esquire has its own home-grown database called Repair Tracking System (RTS) where all units for repair are encoded and the progress of the repairs is time-stamped. It has its own service status and inventory report facilities for quick and easy access anytime. It will be further developed to provide real-time view-only access to selected partners and customers.
Repair Processes and Quality Assurance
Esquire implemented effective processes in receiving, repairing and releasing units to its various customers, aimed to deliver customer satisfaction. Controls are in place to ensure customer satisfaction and repair quality, such as appointing Quality Control staff and upfront checking of repaired units during releasing. Customer Feedback Form is in place in order to identify rooms for improvement and to recognize employees with excellent performance.
Its long established partnership with leading logistics companies allows Esquire to reach customer worldwide timely and at very reasonable cost.